Chatwave brings your team, your customers, and every WhatsApp conversation into a single shared inbox — so nothing gets stuck on someone's personal phone again.
WhatsApp's Business API has real rules around numbers, templates, and messaging categories. Growth and Advanced plans include hands-on help getting this right, not just a login.
We help you register your number as a WhatsApp Business Account, verify it with Meta, and connect it to your inbox — even if this is your first time doing it.
We write your message templates in the exact format Meta requires and submit them for approval, so you're not guessing why a template got rejected.
Meta splits business messages into three categories. Getting this right affects both cost and approval — here's the difference in plain terms.
Transactional messages tied to something the customer already did — an order, a payment, a booking. Usually cheaper and easier to get approved.
Promotional messages sent to a list — new arrivals, discounts, festive offers. Needs the customer's prior opt-in and costs more per message.
One-time codes for login or verification. Strict formatting rules, but usually the fastest to get approved.
On Advanced, we build out the automated messages around your order and payment lifecycle — this is the same automation running live for our own retail business today.
No more asking "did anyone reply to this customer yet?" Chatwave keeps your whole team on the same page — literally.
Every conversation lands in one place, so no reply gets lost on someone's personal phone.
Assign conversations to teammates, filter by "assigned to me," and see who owns what at a glance.
Reach the right customers with approved WhatsApp templates, filtered by tag — not guesswork.
Set keyword-based answers once — common questions get an instant reply, any time of day.
The same bot that answers on WhatsApp now replies to your Instagram DMs too, one brain, two channels, one inbox.
Send and receive images, invoices and voice messages right inside the chat window.
Organise customers by interest, order status, or anything else that matters to your business.
Payment pending, payment failed, cancelled, refunded — automatic WhatsApp updates at every stage, on request.
A clean, fast inbox that works just as well from a phone on the shop floor as it does on a laptop.
Every teammate gets their own login — no more sharing one password between five people.
On the Advanced plan, the same auto-reply bot that runs on WhatsApp, same product catalog, same FAQ answers, same tone, now handles your Instagram DMs too, with every conversation landing in the exact same inbox.
Bring your own WhatsApp Business number — we'll help you verify it with Meta if it's your first time.
Add each teammate their own login. See who's handling which conversation, always.
Chat, tag, and send broadcasts when you're ready — all from one inbox.
Yes — Chatwave connects to a WhatsApp Business number that belongs to you, verified through Meta. If you don't have one set up yet, we'll walk you through it.
No. Meta charges its own fees for certain WhatsApp conversations, billed separately by Meta. Chatwave's plans cover the inbox, team access, and support — not Meta's per-conversation charges.
Yes. Every teammate gets their own login, and you can always see who replied to which customer.
No. Every business's contacts, conversations, and campaigns are kept completely separate, even though everyone runs on the same underlying platform.
Yes, through Meta-approved WhatsApp message templates. This keeps your account in good standing with WhatsApp's own policies on business messaging.
Yes, on the Advanced plan. The same bot that replies on WhatsApp also replies to your Instagram DMs, and every conversation shows up in the same inbox, tagged by channel.
Tell us a little about your business and we'll help you pick the right plan.